Less sleazy than most dealers. Fantastic service dept
Comfortable waiting area with refreshments and WiFi!
My guy is Burk. He is very helpful and kind. Do not have an overall idea about the service, but they have free coffee a muffin. that makes a big difference.
Great customer service
Today I've purchased my first car that I will soon own. Thanks to Marc going above and beyond to make sure that I left that dealership with a car. Customer service was great. Thank you.
The customer service was ok over the phone but the lobby totally made up for it with complimentary muffins and snacks meanwhile you wait. Thank you so much my small wait here wasn't bad.
If anyone's looking for Great deal. Come and asked for Mike Duong. Best salesman and great service ever. Before and after the sales. AAAAA+++++
Sterling McCall Acura is a really great place!! And Mr. Darrell B. was an awesome salesman too. From the beginning to end he made me feel very comfortable with making my first big purchase. He made sure I understood everything that was going on and he pushed for me to get what was best for me in my Read More...
A DETAILED REVIEW OF AN OUT OF STATE, ONLINE PURCHASEI have lived in Albuquerque, New Mexico for thirty years, and one of my hobbies is shopping for used cars, purchasing them, and working on them. I was in the market for a used Honda CR-V that needed absolutely no work (purchasing for someone else). After a thorough search, I came across a 2009 at Sterling McCall Acura in Houston, Texas. Acura dealerships have high expectations from the manufacturer and are notable for being run with integrity, and Sterling McCall is a reputable name from the late 1960s and early 70s when I lived in Houston. I had some confidence that if the deal went through, it would go well. IT WENT FAR BETTER THAN I EVEN HOPED.PROFESSIONALI called Sterling McCall and was assigned a salesman by the name of Darrell Babineaux. He was aware that I was purchasing from out-of-state, and he satisfied all my concerns, including but not limited to texting me extra photos that captured small condition problems that turned out to be only minor. Darrell and his Sales Manager, Kim Eddy, were willing to negotiate a price that satisfied me, and I put money down over the phone with a credit card. The purchase price more than paid for my airfare and my return travel expenses. Darrell volunteered to pick me up at the airport when I arrived at Hobby Airport on the other side of a gigantic city. All I had to do was let him know when my flight arrived.KNOWLEDGABLEDarrell referred me to the Finance Manager, Jennifer Gipson, to finalize the deal. This was the first time I was purchasing a car for someone else, and Darrell had hinted around that my idea for paying for the car but putting someone else’s name on the title was a “straw purchase.” Ms. Gipson said the same thing; such a transaction was illegal. I changed my traditional loan with my credit union for a savings secured loan. Thanks to Darrell and Jennifer’s knowledge of automobile financing, I was able to prearrange the correct financing before I left for Houston.FRIENDLY SERVICE AND QUALITY AUTOMOBILESDarrell was waiting for me at the airport when I arrived. He was professionally attired, personable, and seemed concerned that I might need something to eat or drink after my flight. I had that Honda on my mind, so we drove straight to Sterling McCall Acura to inspect it. Acura dealerships sell incredible new cars, and for that reason, used cars that don’t meet high standards are not allowed on the lot. To my pleasant surprise, the CR-V was in better condition than I expected. Better than the photos made it look. Mechanically sound as I expected. In a way, it was more than what I expected; it was what I hoped for.RECOMMENDATIONI have purchased many automobiles over the years. This transaction went better than all of them, even though it was out-of-state and online. Such a transaction might raise so many qualms that some customers will decide to purchase a car closer to home and pay more, like I would have had to do. I highly recommend that you forego your concerns and be confident in doing business with a highly reputable dealership, Sterling McCall Acura.I bet all their salespeople are excellent, and I would be willing to work with any of them. However, I have one car purchase experience with Darrell Babineaux, and I hope to have another. I recommend you ask for him.Walter Rich
Leave Us A Review