As tends to normally happen when going for a service, I was dreading the wait, up selling and over pricing, from this dealer from who I had bought my car:I have to say that my perceptions have changed completely after my recent visit:- For my planned service on Monday, I received a nice email reminder on Sunday, with directions and a map- On arriving, the receiving person immediately directed me inside and started the paperwork- The best was my service advisor, who was very polite and helpful, and gave me a frank and honest assessment and pricing for all that was needed- They even offered me a loaner car and told me to await a call before heading over !- On going to collect my car, I was out in 5 mins flat to a clean car- The best part, as I later discovered after driving for a day or so, was that the car ran as good as new :)Will highly recommend this Sterling McCall dealer for buying, service (Richard Hudson), and service advice (Jack Chambers)Thanks,Anil
Awesome service. Service staff always friendly and courteous.
My name is Kellie Duffy-Lachney. My car purchase was very important to me, as my father who has passed, was no longer there to assist me in my choice of auto. He was always my partner in life. Darrell Babineaux and Sterling McCall Acura made my purchase a special time and showed that they care about me, the customer, my comfort and my satisfaction. They have shown customer loyalty is their ultimate goal. My visit was a smooth and speedy one! All paperwork was ready upon my arrival and everyone knew me as Kellie and not just a customer. The team, crew and workers maintained profressionalism. I will truly pass on the experience I had with this team and I look foward to all future auto purchases and needs of family and friends with Sterling McCall Acura. Thanks so very much, you have made a lifelong connection!
Brandon took the time and effort to make sure I had my car serviced and made the process as affordable as possible considering the services I needed. It was refreshing to not have an "upsell" tactic. Will continue with Brandon as my Service Advisor going forward.
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